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Customer Service and Support: Implementing Effective Strategies (Financial Times Series)

by Colin Armistead,Graham Clark

ISBN 13: 9780273032731

Format: Hardcover (256 pages)
Publisher: Pearson Education Limited
Published: 29 Apr 1992

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Managing Business Processes: BPR and Beyond

by Colin Armistead, Philip Rowland

ISBN 13: 9780471954903

Format: Paperback (376 pages)
Publisher: John Wiley & Sons
Published: 13 Sep 1996

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